Delivery Info
Due to our items being hand made to order, unless stated otherwise, these timescales are estimates. We can often get orders made quicker but sometimes there might be a slight delay.
Made to Order Dispatch Time: 5-8 working days
Important: These are working days (Mon-Fri) and not calendar days. Therefore 5-8 working days is approx 1 to 1.5 calendar weeks.
Ready Made Dispatch Time: 1-3 days*
Extended Times**: 7-10 working days
* Typical dispatch. If bought with made to order items they will usually be dispatched together.
** After typical Payday (end/start of month), around Christmas etc
If there are potential delays we will always try to announce this on Social Media. Therefore it is best to follow us on Facebook or on Instagram
UK Delivery
For the majority of orders we send via Royal Mail 48hr Tracked. If the order includes multiple large items or the value is over £150 then we use Parcelforce 48hr. Full tracking is supplied, check SPAM folders if not received.
| Order Value | Postage Cost |
| Hammock Clips | £1.50 |
| £0 to £74.99 | £4.99 |
| £75 or more |
FREE DELIVERY (UK Only) |
International Delivery
We are happy to send our products anywhere around the world and have had hundreds of customers globally over the years.
Due to the varying differences in sizes and weights of our products, and how they can be folded for shipping, then please be aware of the following:
1. All international deliveries will incur a charge dependent on location and weight of the order. If the order is under 5kg then it can be placed through the website and the cost* will be shown at checkout.
2. If your order includes mutiple quantities of our PLUSH liners then please get in touch with us at sales@candecosies.co.uk as these are difficult to fold and will require larger packaging and therefore higher delivery costs.
* Depending on items ordered, where parcels weigh 3kg to 5kg, then any stated shipping cost could be subject to change due to parcel sizing issues. If there is a change we will let you know immediately. Any change will be minimal and will only occur is rare instances.
All orders are shipped via Royal Mail or a courier including full tracking information.
EU Customers: Please be aware that you might be liable for VAT and Import charges depending on your location and value of order. Click to learn more.
Returns
If you are not happy with your item please contact us before returning the item to discuss the options available. If a return is agreed then please return it within 14 days. All items must be returned postage paid and in saleable condition. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered then please contact us first and then return it to us within 14 days and we will give you a full refund or replacement, including the return postage costs**.
** Please see our Returns Policy for full details of returns, refunds and reimbursements.