Delivery Info


Current Order Dispatch Time: 7-10 working days

My products are all hand made to order unless stated otherwise. I will sometimes have ready made items that are available for immediate dispatch. Due to the items being all hand made to order in the UK, please be aware of the following timescales:

Important: These are working days (Mon-Fri) and not calendar days. Therefore 7-10 working days is approx 1.5 - 2 calendar weeks.

Normal Dispatch Time: approximately 10 working days

Extended Times*: up to 15 working days

*After typical Payday (end/start of month), around Christmas etc

These are average dispatch timescales and some smaller orders may be dispatched quicker, though we cannot guarantee this.

UK Delivery Charges

I use Royal Mail 48hr Tracked service for most of my orders. Occasionally a courier service is required for higher value items (over £100), though I will also sometimes split orders down for ease of posting.

 Price Postage Cost
Hammock Clips £1.00
£0 to £29.99 £4.00
Over £30* FREE DELIVERY*

*Free UK Shipping

I am pleased to offer FREE DELIVERY on all orders over £30. Please be aware of multi-liner discounts as free postage is worked out on final order cost.

International Delivery

All international deliveries will incur a charge dependent on location and weight of package. If the order is under 2kg then it can be placed through the website. However, larger orders cannot be processed online so please get in touch for an accurate quote.  

We ship orders via Royal Mail International Tracked or Courier service depending on location and size of order. Please allow 14 days for delivery before contacting us.

Returns

If you are not happy with your item please contact me and then return it within 14 days. All items must be returned postage paid and in saleable condition. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.

If your item is faulty or we have sent you something different to what you ordered then please contact me first and the return it to me within 14 days and I will give you a full refund or replacement, including postage and packaging.