Delivery Info
Due to my items being hand made to order, unless stated otherwise, and size of orders varying greatly, these timescales are estimates. Sometimes we can get orders made quicker and sometimes there may be a slight delay.
Current Order Dispatch Time: 10-12 working days
Important: These are working days (Mon-Fri) and not calendar days. Therefore 7-10 working days is approx 1.5 to 2 calendar weeks.
Made to Order Dispatch Time: approximately 7-10 working days
Ready Made Dispatch Time: 48-72hrs*
Extended Times**: 12-15 working days
* Typical dispatch. If bought with made to order they will usually be dispatched together.
** After typical Payday (end/start of month), around Christmas etc
If there are potential delays we will always try to announce this on Social Media. Therefore it is best to follow us on Facebook or on Instagram
UK Delivery Charges
We use Royal Mail 48hr Tracked service for most of my orders. Occasionally a courier service, Parcelforce, is required for higher value items (over £100), though we will also sometimes split orders down for ease of posting. Most orders will be provided with full tracking.
| Price | Postage Cost |
| Hammock Clips | £1.00 |
| £0 to £49.99 | £4.75 |
| Over £50* | FREE DELIVERY (UK Only) |
International Delivery
All international deliveries will incur a charge dependent on location and weight of the order. If the order is under 2kg then it can be placed through the website and the cost will be shown at checkout
If your order is over 2kg in weight (eg 2 large liners) then this cannot be processed automatically due to the large variances of courier costs globally. Therefore please get in touch at sales@candecosies.co.uk for an accurate quote. We will obtain a quote from a relevant courier service and only charge the fee that is quoted to us.
For orders processed directly through the website, we ship orders via Royal Mail International Tracked or Courier service depending on location and size of order. Delvery is usually within 5 days but please allow 14 days for delivery before contacting us.
European Shipping (Taxes)
We are happy to send to European countries, and have done hundreds of times, but please be aware that it is the responsibility of the destination country to obtain taxes/duties. Therefore you may receive additional customs charges and/or taxes before receiving your order. This is unfortunately out of our control.
Returns
If you are not happy with your item please contact us before returning the item to discuss the options available. If a return is agree then please return it within 14 days. All items must be returned postage paid and in saleable condition. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered then please contact us first and then return it to us within 14 days and we will give you a full refund or replacement, including the return postage costs.